Casino / Sports
haya9 operates under policies that define how your account is opened, how your data is held, and what rules apply when you use the platform. Whether you access via Nagad, Upay or Bank Transfer, these terms shape every part of that relationship — and your eligibility depends on local law and the regions we support.
haya9 sets out its legal position through this page and the linked policy documents accessible from your account area. These documents cover how we collect information, how transaction records are stored when you use Nagad, Upay or Bank Transfer, and what data we retain after account activity. Access to the platform and the services described here is subject to local law in Bangladesh and is available only in eligible regions. We do not make any claim that use of the platform is lawful in every jurisdiction — it is your responsibility to confirm that access is permitted under the laws that apply to you. We update these terms when our processes or obligations change, and the date of the latest revision is shown at the foot of each policy document. If you continue to use the account after a policy update, that action is taken as acknowledgement of the revised terms. You can raise a policy question at any time through the support routes shown on this page. We aim to respond clearly and without unnecessary delay, though we do not commit to a fixed response window.
Not everything visible on the platform falls under the same policy document. Understanding what each area covers helps you know where to look when a question comes up about your account, a transaction or how the site content works.
The account policy covers registration, login continuity across devices and how your credentials are stored. It does not extend to third-party login tools or browser autofill behaviour outside our platform.
Transaction records for Nagad, Upay and Bank Transfer sit inside the account wallet history. The policy covers retention of these records and your right to request a summary. Processing is handled by the relevant payment provider under their own terms.
Game content supplied by studios in the lobby — including titles from Habanero, Joker, CQ9, JDB, Spadegaming and PlayStar — is governed by each provider's content licence. Our policy covers your access to that content, not the studio's internal rules.
Links or integrations pointing outside haya9 — such as payment gateway pages — operate under those third parties' own policies. We are not responsible for how external services handle your data once you leave our platform environment.
Several actions are available to you directly from your account, without needing to contact support first. You can review your transaction history — including Nagad, Upay and Bank Transfer records — through the wallet section of your account dashboard. If any detail on your account profile is incorrect, the account settings page gives you the fields to correct it. For anything you cannot edit yourself — such as a discrepancy in a stored record or a query about how long your data is retained — you can raise a formal question through the support channel. We will look at the specific record and reply in writing. If you want to close your account, the option is in your account settings; closing an account does not erase transaction records that we are required to retain under applicable policy. Your ability to exercise any of these actions depends on your account being in an active, verified state and on your access remaining within eligible regions under local law.
Open the wallet section in your account to see a full history of transactions, including any Nagad, Upay or Bank Transfer activity. The record is date-stamped and can be checked at any time while your account is active.
Account settings let you update your contact information and profile details directly. Changes take effect immediately. For fields that are locked after verification, raise a correction request through support with the detail you want amended.
If something in this policy is unclear, or you believe a record held on your account is inaccurate, contact us through the support route below. Give us your account reference and the specific detail in question so we can review it.
The account closure option sits in your account settings. Submitting it begins the closure process. We retain transaction and identity records for the period required under applicable policy, even after the account is closed.
For policy questions, account record queries or correction requests, use the routes below. Each route is published on the platform and visible once you are signed in. We do not publish support hours or response-time commitments here because we cannot guarantee them — but every message sent through these channels reaches the same team responsible for policy and account management.
Open the chat widget from any page while signed in. Describe your policy question or account detail query and the support team will handle it from there.
Send your query to the support email address shown in the account help section. Include your account reference and a clear description of the policy matter you are raising.
The help centre, accessible from the account menu, holds published policy documents and answers to common account questions. Check there first for quick answers before opening a support ticket.
keeps account and transaction data only for as long as needed under our published retention policy. You can see what data categories we hold by reading the privacy document in your account area. Cookies used on the platform are described in a separate cookie notice linked from the footer — you can manage non-essential cookies through that notice. Account security relies on the login credentials you set; we do not share access details with third parties. If you believe your account has been accessed without your permission, contact us immediately through the support routes on this page.
We keep account and transaction records — including Nagad, Upay and Bank Transfer entries — for the period set out in our privacy document. After that period, records are deleted or anonymised in line with our stated policy.
Our cookie notice, linked from the site footer, lists the cookies in use and their purpose. You can withdraw consent for non-essential cookies at any time by revisiting the notice from any page on the site.
Your account is protected by the login credentials you created at registration. We do not store passwords in readable form. If you suspect unauthorised access, use the account settings to change your password and then contact support.
All formal policy requests — including data correction, retention queries and account closure — go through the support routes published on this page. There is no separate postal or address we maintain for these requests.
These are the questions we hear most from people reading this page. Each answer points to an action you can take or a published route you can use right now.
Access to haya9 and the policies on this page depend on local law and your eligible region. Bangladesh residents should check whether platform access is permitted under applicable local law before using the account. We do not make that determination on your behalf.
Sign in and open the account settings area. The privacy document linked there describes the data categories we hold. For a specific record request, contact support through live chat or email with your account reference and details of what you want to review.
Some fields — like contact details — can be updated directly in account settings. Fields locked after verification require a support request. Send us your account reference and the correction you need; we will review the record and reply in writing.
Transaction records are held for the period described in our privacy and retention policy document, accessible from your account. After that period, records are deleted or anonymised. You can request a copy of your transaction summary at any time while your account is active.
Closing your account through account settings begins the closure process, but we retain transaction and identity records for as long as required under applicable policy. The privacy document explains which categories are kept and for how long after closure.
Use the live chat or support email route shown on this page. Describe the policy issue clearly, include your account reference, and we will respond in writing. There is no separate complaints form — the same support channel handles policy queries.